NR Admin
Where The Customer Experience Takes Center Stage
NR Admin is a comprehensive solution for all things Customer Service for your business. Our live representatives are thoroughly trained, rigorously tested and ready to go. Allow us to answer your inbound calls, schedule appointments or services, answer your customer’s questions, complete new client intake, place lead nurturing calls, and seamlessly become an extension of your business—all with unmatched customer service.
Outbound Scheduling Calls
Our Outbound Scheduling Calls service is designed to seamlessly handle all aspects of appointment scheduling, ensuring your clients are cared for and your schedule stays full. Here’s what makes our service stand out:
Personalized Scheduling for Every Client
- We personally call your clients to schedule appointments, services, or treatments tailored to their needs.
Proactive Follow-Up with No-Shows and Cancellations
- No-shows and last-minute cancellations can disrupt your workflow. We promptly reach out to these clients to reschedule their appointments.
Real-Time Scheduling Integration
- Clients are scheduled directly into your system in real-time, eliminating double bookings or miscommunication. Your team will always have an up-to-date schedule at their fingertips.
Client Demographics Update
- At the time of scheduling, we confirm each client’s demographic details. Any updates are promptly entered into your system, ensuring your records are accurate and up to date.
Customized or Pre-Built Scripts
- Whether you have a specific script you'd like us to use or prefer us to craft one, we ensure every call aligns with your office’s voice and professionalism.
100% Dedicated to Your Clients
- Our focus is solely on making calls and ensuring they are completed efficiently and effectively. This allows your in-house staff to focus on providing quality care and handling on-site responsibilities.
Outbound Scheduling Calls
- We personally call your clients or clients that need to schedule any type appointment, procedure or treatment.
- Call your no-shows and cancellations to reschedule.
- Clients are scheduled in real time, directly into your schedule.
- We confirm client's insurance and demographic information at time of scheduling and update your system.
- Custom Scripts or Use Ours
- We are 100% focused on calling your clients, making sure it gets done so your staff doesn't have to.
How We Work
Training & Quality Control
At NR Admin, we believe that every business is unique. Your dedicated customer care coordinators are personally trained by your account manager to ensure they master your business processes and call-handling procedures.
This personalized training approach guarantees seamless communication and exceptional service tailored to your business
We have an entire quality control department dedicated to making sure our coordinators are providing the best service possible to you and your clients.
Detailed On-Boarding & Support
Before we start services we have a virtual onboarding call with your team to learn all the nuances of your office such as call handling procedures, scheduling guidelines, scripts & more.
Our dedicated customer care coordinators work as a seamless extension of your office – clients won’t even realize they are speaking with a remote receptionist.
Offering new services or promotions? Our dedicated management team is here for you 24/7 to assist you in anyway possible.
Securely Access Your Systems
While we are on the phone with your clients, we are able to:
- Schedule Clients Directly in Your System
- Document the Outcome of All Calls
- Update Customer’s Demographic Information
- Input New Clients Directly in Your System
- Email or Text New clients Forms, Portal Instructions or Confirmations
- Create Tasks for Staff Members
Process Payments - And MORE!
Accurate Reporting
Every call, inbound or outbound, is documented in our secure portal with a time and date stamp and the outcome of the call.
We automatically send you incoming call logs hourly and you have access to outbound and inbound call reports 24/7. In addition to hourly reports, our client care coordinators have the ability to transfer calls back to your office via warm or cold transfer and send messages to you in real-time.
Month to Month Contracts
Getting started is easy! We’ll provide you with a straightforward month-to-month contract featuring clear, upfront pricing—no hidden fees, ever.
Choose only the services you need and pay for nothing more.
LIVE Customer Service Support For Your Business
The Best in the Business
We’ve been around for over 14 years. Our quality is over the top, second to none.
Curious about how we sound? Click play and hear how Summer sounds! She one of our many talented customer care coordinators.
Contact US
NR Admin is a comprehensive solution for all things Customer Care. Our live representatives are trained and ready to answer your inbound calls, handle questions and inquiries, schedule appointments, place outbound calls, and seamlessly become an extension of your business—all with unmatched customer service.
Frequently Asked Questions
HOW DO YOUR RECEPTIONISTS GET TO KNOW MY BUSINESS?
Before we start services we have a virtual onboarding call with your team to learn all the nuances of your business such as call handling procedures, scheduling guidelines, scripts & more.
Our dedicated customer service representatives work as a seamless extension of your office – customers won’t even realize they are speaking with a remote receptionist.
Schedule changes? Offering new services or promotions? Our dedicated management team is here for you 24/7 to assist you in anyway possible.
DO YOU KNOW HOW TO USE OUR SYSTEM?
Since NR Admin has been in business for over 14 years, we have worked with every system imaginable, and most likely we have experience using your system. However, during the onboarding call, we’ll access your system to ensure we have a clear understanding of all your system’s nuances.
HOW DO YOU ACCESS MY SYSTEM?
If you use web, cloud or app based system, we will request a login and password. If you do not, NR Admin securely accesses your CRM or scheduling software through a designated computer in your office using remote access. We can walk you through this simple set-up or work with your IT department. This allows us to schedule customers and work within your system as if we were right there in the office next to you. Everything done within your computer system is accompanied by a time, date, and the initials “NR” (for NR Admin) so you can see what we’ve done; you can even watch us on your computer while we work!
WILL MY CLIENTS BE GREETED BY A VOICEBOT OR AN AUTOMATED ANSWERING MACHINE?
NR Admin provides live Customer Care Coordinators. We strive to answer all incoming calls, however, we are not an “everybody catch-all” call center. Based on call volume we train and assign a certain number of customer care coordinators to answer your incoming calls. We like to keep the same customer care coordinators assigned to your account, that way they get to know the ins and outs of your business, scheduling procedures, scripts, etc.
We strive to keep our capture rates at 90% or above, however, if the coordinator misses a call it goes to a custom voicemail for your business. When the agent is off the phone they will listen to the voicemail and call the customer back in real time.
HOW DO I KNOW WHO CALLED? GET MESSAGES?
Every call, inbound or outbound, is documented in our secure portal with a time and date stamp and the outcome of the call.
We automatically send you incoming call logs hourly and you have access to outbound and inbound call reports 24/7. In addition to hourly reports, our customer service representatives have the ability to transfer calls back to your office via warm or cold transfer and send messages to you in real-time using your preferred method of contact (Teams, Slack, CRM, etc.).
WHAT TYPE OF BUSINESSES DO YOU WORK WITH?
Any and all types of businesses no matter how small or how large! Including but not limited to: Law Firms, Home Services, Finance & Accounting, Real Estate & Property Management, Staffing Agencies, and More. Interested to explore if we would be a good fit for your business? Click Here to schedule a call with us!
