Our Customer Service Specialists
Your clients deserve to speak to a Admin receptionist who’s warm and reliable. Our coordinators mirror your office’s culture and work in your current systems just as if they were down the hall in the next office.
Professionally Trained In Phone Etiquette
At NR-Admin you’ll have dedicated client care coordinators. They will be the same people answering your calls every day – that way they get to know all of your scheduling rules, procedures, and scripts.
Training And Onboarding
We believe that training and onboarding are of the utmost importance, and what sets us up to have a successful partnership.
Unlike other companies, we invest time with you and/or your staff to learn your office’s processes and procedures so our coordinators can mirror your office’s culture.
Before we begin providing services, we’ll conduct a virtual onboarding session with you or a member of your team to thoroughly understand the unique aspects of your business. During this session, we’ll cover everything from your scheduling system and rules to call-handling procedures and client interaction protocols—right down to the details of what your office looks like. This ensures that when we interact with your clients, it feels seamless, as if we’re right there in your office.
Quality Control
We have an entire department dedicated to quality control. Our team listens in on calls in real-time to ensure our client care coordinators sound warm and professional when speaking to your callers, answer questions correctly, follow scheduling guidelines, and monitor the overall quality of the call.
Over $250M In total revenue generated for our customers!
Praise For Our Customer Service Specialists From Our Client's Customers
The Personal Touch
How We Work
Training & Quality Control
At NR Admin, we believe that every business is unique. Your dedicated customer care coordinators are personally trained by your account manager to ensure they master your business processes and call-handling procedures.
This personalized training approach guarantees seamless communication and exceptional service tailored to your business
We have an entire quality control department dedicated to making sure our coordinators are providing the best service possible to you and your clients.
Detailed On-Boarding & Support
Before we start services we have a virtual onboarding call with your team to learn all the nuances of your office such as call handling procedures, scheduling guidelines, scripts & more.
Our dedicated customer care coordinators work as a seamless extension of your office – clients won’t even realize they are speaking with a remote receptionist.
Offering new services or promotions? Our dedicated management team is here for you 24/7 to assist you in anyway possible.
Securely Access Your Systems
While we are on the phone with your clients, we are able to:
- Schedule Clients Directly in Your System
- Document the Outcome of All Calls
- Update Customer’s Demographic Information
- Input New Clients Directly in Your System
- Email or Text New clients Forms, Portal Instructions or Confirmations
- Create Tasks for Staff Members
Process Payments - And MORE!
Accurate Reporting
Every call, inbound or outbound, is documented in our secure portal with a time and date stamp and the outcome of the call.
We automatically send you incoming call logs hourly and you have access to outbound and inbound call reports 24/7. In addition to hourly reports, our client care coordinators have the ability to transfer calls back to your office via warm or cold transfer and send messages to you in real-time.
Month to Month Contracts
Getting started is easy! We’ll provide you with a straightforward month-to-month contract featuring clear, upfront pricing—no hidden fees, ever.
Choose only the services you need and pay for nothing more.
LIVE Customer Service Support For Your Business
The Best in the Business
We’ve been around for over 14 years. Our quality is over the top, second to none.
Curious about how we sound? Click play and hear how Summer sounds! She one of our many talented customer care coordinators.
Contact US
NR Admin is a comprehensive solution for all things Customer Care. Our live representatives are trained and ready to answer your inbound calls, handle questions and inquiries, schedule appointments, place outbound calls, and seamlessly become an extension of your business—all with unmatched customer service.
Frequently Asked Questions
HOW DO YOUR RECEPTIONISTS GET TO KNOW MY BUSINESS?
Before we start services we have a virtual onboarding call with your team to learn all the nuances of your business such as call handling procedures, scheduling guidelines, scripts & more.
Our dedicated customer service representatives work as a seamless extension of your office – customers won’t even realize they are speaking with a remote receptionist.
Schedule changes? Offering new services or promotions? Our dedicated management team is here for you 24/7 to assist you in anyway possible.
DO YOU KNOW HOW TO USE OUR SYSTEM?
Since NR Admin has been in business for over 14 years, we have worked with every system imaginable, and most likely we have experience using your system. However, during the onboarding call, we’ll access your system to ensure we have a clear understanding of all your system’s nuances.
HOW DO YOU ACCESS MY SYSTEM?
If you use web, cloud or app based system, we will request a login and password. If you do not, NR Admin securely accesses your CRM or scheduling software through a designated computer in your office using remote access. We can walk you through this simple set-up or work with your IT department. This allows us to schedule customers and work within your system as if we were right there in the office next to you. Everything done within your computer system is accompanied by a time, date, and the initials “NR” (for NR Admin) so you can see what we’ve done; you can even watch us on your computer while we work!
WILL MY CLIENTS BE GREETED BY A VOICEBOT OR AN AUTOMATED ANSWERING MACHINE?
NR Admin provides live Customer Care Coordinators. We strive to answer all incoming calls, however, we are not an “everybody catch-all” call center. Based on call volume we train and assign a certain number of customer care coordinators to answer your incoming calls. We like to keep the same customer care coordinators assigned to your account, that way they get to know the ins and outs of your business, scheduling procedures, scripts, etc.
We strive to keep our capture rates at 90% or above, however, if the coordinator misses a call it goes to a custom voicemail for your business. When the agent is off the phone they will listen to the voicemail and call the customer back in real time.
HOW DO I KNOW WHO CALLED? GET MESSAGES?
Every call, inbound or outbound, is documented in our secure portal with a time and date stamp and the outcome of the call.
We automatically send you incoming call logs hourly and you have access to outbound and inbound call reports 24/7. In addition to hourly reports, our customer service representatives have the ability to transfer calls back to your office via warm or cold transfer and send messages to you in real-time using your preferred method of contact (Teams, Slack, CRM, etc.).
WHAT TYPE OF BUSINESSES DO YOU WORK WITH?
Any and all types of businesses no matter how small or how large! Including but not limited to: Law Firms, Home Services, Finance & Accounting, Real Estate & Property Management, Staffing Agencies, and More. Interested to explore if we would be a good fit for your business? Click Here to schedule a call with us!
