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Customizable Pricing to Suit Your Needs
Every admin and healthcare office has unique needs, and we’re here to support them. Whether you’re a small business or an enterprise business, NR Admin can handle your customer service communication requirements with flexibility and ease. We understand that each office has its own way of doing things, and we’re dedicated to enhancing your existing workflow.From call volume to business size, a variety of factors influence your pricing. Larger organizations often have higher call volumes and therefore may require a different pricing structure than smaller practices. Our goal is to tailor a plan that works best for you, without any surprises.If you’d like to learn more about how our pricing and services can meet your needs, we’d be happy to chat. To speak with us directly or schedule a demo, please use the convenient booking link below.
Included Features
- 24/7 Coverage
- Call Transfers
- Email Relays
- Quality Control
- Bilingual Operators
- Custom Hold Music
- Personalized Greetings
- Secure Notifications
- Online Client Portal
- Usage Reporting
- Dedicated Customer Service Specialists
- Dedicated Account Manager
How We Work
HIPAA Certified & Quality Control
All of our client care coordinators are HIPAA certified and undergo rigorous training in phone etiquette and admin terminology. NR-Admin is proud to be HIPAA compliant through hard work and investment in research, company policy, and infrastructure.
We have entire quality control department dedicated to making sure our client care coordinators are providing the best service possible to you and your clients.
Detailed On-Boarding & Support
Before we start services we have a virtual onboarding call with your team to learn all the nuances about your office such as call handling procedures, scheduling guidelines, scripts & more.
Our dedicated client care coordinators work as a seamless extension of your practice – clients won’t even realize they are speaking with a remote receptionist.
Doctor’s schedule changes? Offering new services or promotions? Our dedicated management team is here for you 24/7 to assist you in anyway possible.
Securely Access Your Practice Management System
While we are on the phone with your clients, we are able to:
- Schedule clients Directly in Your System
- Document the Outcome of All Calls
- Update client’s Insurance & Demographic Information
- Input New clients Directly in Your EMR
- Email or Text New clients Forms, Portal Instructions or Confirmations
- Pull Recall & Scheduling Reports
- Create Tasks for Staff Members
Process Payments - And MORE!
Accurate Reporting
Every call, inbound or outbound, is documented in our secure portal with a time and date stamp and the outcome of the call.
We automatically send you incoming call logs hourly and you have access to outbound and inbound call reports 24/7. In additional to hourly reports our client care coordinators have the ability to transfer calls back to your office via warm or cold transfer and send messages to you in real time.
Month to Month Contracts
To get started we’ll send you our month to month contract and Business Association Agreement for HIPAA purposes. Absolutely no hidden fees.
Choose the services you need and pay for nothing else.
The Best in the Business
We’ve been around for over 14 years. Our quality is over the top, second to none.
Curious about how we sound? Click play and hear how Summer sounds! She one of our many talented customer care coordinators.
Contact US
NR Admin is a comprehensive solution for all things Customer Care. Our live representatives are trained and ready to answer your inbound calls, handle questions and inquiries, schedule appointments, place outbound calls, and seamlessly become an extension of your business—all with unmatched customer service.
Frequently Asked Questions
HOW DO YOUR RECEPTIONISTS GET TO KNOW MY BUSINESS?
Before we start services we have a virtual onboarding call with your team to learn all the nuances of your business such as call handling procedures, scheduling guidelines, scripts & more.
Our dedicated customer service representatives work as a seamless extension of your office – customers won’t even realize they are speaking with a remote receptionist.
Schedule changes? Offering new services or promotions? Our dedicated management team is here for you 24/7 to assist you in anyway possible.
DO YOU KNOW HOW TO USE OUR SYSTEM?
Since NR Admin has been in business for over 14 years, we have worked with every system imaginable, and most likely we have experience using your system. However, during the onboarding call, we’ll access your system to ensure we have a clear understanding of all your system’s nuances.
HOW DO YOU ACCESS MY SYSTEM?
If you use web, cloud or app based system, we will request a login and password. If you do not, NR Admin securely accesses your CRM or scheduling software through a designated computer in your office using remote access. We can walk you through this simple set-up or work with your IT department. This allows us to schedule customers and work within your system as if we were right there in the office next to you. Everything done within your computer system is accompanied by a time, date, and the initials “NR” (for NR Admin) so you can see what we’ve done; you can even watch us on your computer while we work!
WILL MY CLIENTS BE GREETED BY A VOICEBOT OR AN AUTOMATED ANSWERING MACHINE?
NR Admin provides live Customer Care Coordinators. We strive to answer all incoming calls, however, we are not an “everybody catch-all” call center. Based on call volume we train and assign a certain number of customer care coordinators to answer your incoming calls. We like to keep the same customer care coordinators assigned to your account, that way they get to know the ins and outs of your business, scheduling procedures, scripts, etc.
We strive to keep our capture rates at 90% or above, however, if the coordinator misses a call it goes to a custom voicemail for your business. When the agent is off the phone they will listen to the voicemail and call the customer back in real time.
HOW DO I KNOW WHO CALLED? GET MESSAGES?
Every call, inbound or outbound, is documented in our secure portal with a time and date stamp and the outcome of the call.
We automatically send you incoming call logs hourly and you have access to outbound and inbound call reports 24/7. In addition to hourly reports, our customer service representatives have the ability to transfer calls back to your office via warm or cold transfer and send messages to you in real-time using your preferred method of contact (Teams, Slack, CRM, etc.).
WHAT TYPE OF BUSINESSES DO YOU WORK WITH?
Any and all types of businesses no matter how small or how large! Including but not limited to: Law Firms, Home Services, Finance & Accounting, Real Estate & Property Management, Staffing Agencies, and More. Interested to explore if we would be a good fit for your business? Click Here to schedule a call with us!
