Testimonials From Our Clients

First of all, I went through all of the scheduling and you guys are doing amazing. Everything is notated in Event Notes properly, the notes on your log are complete and understandable… flawless. Thank you.

David McDonald

Business & Marketing Manager for a multi-disciplinary psychiatric practice in Colorado.

National Recalls, Your team has been amazing in supporting our clinics this week. Please extend our sincere gratitude to them!

Office Manager of one of the largest networks of independent primary care practices in North Carolina

Hi National Recall Team! Happy Thursday! I hope this email finds you well and I want to say thank you very much for the excellent quality of work! I utilize your services for two practices of mine and recommend National Recalls to all of my colleagues often!

Practicing Optometrist at an Optometric office in Costa Mesa, California

I want to definitely commend this rep, as they accurately read the red flag on file and gave patient accurate information. Thank you!

Owner and Clinic Director of a chiropractic and wellness clinic in California.

Thanks for the excellent update. I am very pleased with the call answer rate. Thanks to you all for your hard work.

Practicing physician at one of the largest networks of independent primary care practices in North Carolina

We are short staffed at our office today with some unexpected events, your help is lifesaving, thank you again.

Intake Manager for a busy ophthalmology center in Nevada.

I would say we get a 10X return on our investment in National Recalls in gross sales….That adds up to about $12,000 of additional monthly revenue, which we can project will up to an additional $144,000 annually.

Dr. Scott Huffer

Practicing Optometrist and partner at an optometry practice with two locations in New Hampshire.

The Personal Touch

NR-Admin sets itself apart by having a live representative contact your clients, bringing back the personal touch to help preserve your relationships. It has been shown that speaking to a live person at the other end of the phone creates a sense of caring that cannot be replicated through an automated service.

Personally reaching out to clients is a form of interactive care and will create greater loyalty to your practice. We offer that personal touch at a fraction of the cost it would take you to hire someone; by using us you needn’t worry about the overheads, time, and space required for a full-time employee.

Our promise is to take your practice to the next level of success. We can devote our full attention to the things that keep your office running smoothly without the stresses that employees bring. Give us a call to discuss your practice today!

How We Work

HIPAA Certified & Quality Control

All of our client care coordinators are HIPAA certified and undergo rigorous training in phone etiquette and Admin terminology. NR-Admin is proud to be HIPAA compliant through hard work and investment in research, company policy, and infrastructure.

We have entire quality control department dedicated to making sure our client care coordinators are providing the best service possible to you and your clients.

Detailed On-Boarding & Support

Before we start services we have a virtual onboarding call with your team to learn all the nuances about your office such as call handling procedures, scheduling guidelines, scripts & more.

Our dedicated client care coordinators work as a seamless extension of your practice – clients won’t even realize they are speaking with a remote receptionist.

Doctor’s schedule changes? Offering new services or promotions? Our dedicated management team is here for you 24/7 to assist you in anyway possible.

Securely Access Your Practice Management System

While we are on the phone with your clients, we are able to:

Schedule clients Directly in Your System
Document the Outcome of All Calls
Update client’s Insurance & Demographic Information
Input New clients Directly in Your EMR
Email or Text New clients Forms, Portal Instructions or Confirmations
Pull Recall & Scheduling Reports
Create Tasks for Staff Members
Process Payments
And MORE!

Accurate Reporting

Every call, inbound or outbound, is documented in our secure portal with a time and date stamp and the outcome of the call.

We automatically send you incoming call logs hourly and you have access to outbound and inbound call reports 24/7. In additional to hourly reports our client care coordinators have the ability to transfer calls back to your office via warm or cold transfer and send messages to you in real time.

Month to Month Contracts

To get started we’ll send you our month to month contract and Business Association Agreement for HIPAA purposes. Absolutely no hidden fees.

Choose the services you need and pay for nothing else.

LIVE Customer Service Support For Your Business

The Best in the Business

We’ve been around for over 14 years. Our quality is over the top, second to none.

Curious about how we sound? Click play and hear how Summer sounds! She one of our many talented customer care coordinators.

Contact US

NR Admin is a comprehensive solution for all things Customer Care. Our live representatives are trained and ready to answer your inbound calls, handle questions and inquiries, schedule appointments, place outbound calls, and seamlessly become an extension of your business—all with unmatched customer service.

Frequently Asked Questions

HOW DO YOUR RECEPTIONISTS GET TO KNOW MY BUSINESS?

Before we start services we have a virtual onboarding call with your team to learn all the nuances of your business such as call handling procedures, scheduling guidelines, scripts & more.

Our dedicated customer service representatives work as a seamless extension of your office – customers won’t even realize they are speaking with a remote receptionist.

Schedule changes? Offering new services or promotions? Our dedicated management team is here for you 24/7 to assist you in anyway possible.

DO YOU KNOW HOW TO USE OUR SYSTEM?

Since NR Admin has been in business for over 14 years, we have worked with every system imaginable, and most likely we have experience using your system. However, during the onboarding call, we’ll access your system to ensure we have a clear understanding of all your system’s nuances.

HOW DO YOU ACCESS MY SYSTEM?

If you use web, cloud or app based system, we will request a login and password. If you do not, NR Admin securely accesses your CRM or scheduling software through a designated computer in your office using remote access. We can walk you through this simple set-up or work with your IT department. This allows us to schedule customers and work within your system as if we were right there in the office next to you. Everything done within your computer system is accompanied by a time, date, and the initials “NR” (for NR Admin) so you can see what we’ve done; you can even watch us on your computer while we work!

WILL MY CLIENTS BE GREETED BY A VOICEBOT OR AN AUTOMATED ANSWERING MACHINE?

NR Admin provides live Customer Care Coordinators. We strive to answer all incoming calls, however, we are not an “everybody catch-all” call center. Based on call volume we train and assign a certain number of customer care coordinators to answer your incoming calls. We like to keep the same customer care coordinators assigned to your account, that way they get to know the ins and outs of your business, scheduling procedures, scripts, etc.

We strive to keep our capture rates at 90% or above, however, if the coordinator misses a call it goes to a custom voicemail for your business. When the agent is off the phone they will listen to the voicemail and call the customer back in real time.

HOW DO I KNOW WHO CALLED? GET MESSAGES?

Every call, inbound or outbound, is documented in our secure portal with a time and date stamp and the outcome of the call.

We automatically send you incoming call logs hourly and you have access to outbound and inbound call reports 24/7. In addition to hourly reports, our customer service representatives have the ability to transfer calls back to your office via warm or cold transfer and send messages to you in real-time using your preferred method of contact (Teams, Slack, CRM, etc.).

WHAT TYPE OF BUSINESSES DO YOU WORK WITH?

Any and all types of businesses no matter how small or how large! Including but not limited to: Law Firms, Home Services, Finance & Accounting, Real Estate & Property Management, Staffing Agencies, and More. Interested to explore if we would be a good fit for your business? Click Here to schedule a call with us!

What Sets Us Apart ?

DETAILED REPORTING

With NR Admin, your office will receive a complete overview of all work done including hourly incoming phone call reports, outbound scheduling calls or lead nurturing results, and a breakdown of appointments scheduled.

RIGOROUS TRAINING

The infrastructure and foundation of NR Admin is second to none in the industry. NR Admin has checks and balances for every aspect of the business from the scheduling to the workflow all the way down to how our notes are written.

PRIVACY

At NR Admin, safeguarding the privacy and confidentiality of your clients is our top priority. We recognize the sensitivity of the information entrusted to us, and we adhere to the strictest standards of security to ensure its protection.

CUSTOMIZED SERVICES

NR Admin specialize in tailoring our services to perfectly fit the unique needs of your business. Our approach is not one-size-fits-all; instead, we work closely with you to understand your specific requirements and craft customized solutions for your business.